Privacy Policy

MilePoint Travel Answer Engine

Last Updated: April 2, 2026

1. Introduction

This Privacy Policy explains how MilePoint ("we", "us", or "our") collects, uses, and protects information when you interact with the MilePoint Travel Answer Engine through our supported platforms, including Instagram, Facebook Messenger, WhatsApp, ChatGPT, and any embeddable widgets.

2. Information We Collect

When you use our service, we may collect the following information:

Messages & Questions: The text of questions you send to our bot in order to generate travel-related answers.
Platform Identifiers: Your platform-specific user ID (e.g., Instagram IGSID, Messenger PSID, WhatsApp phone number) as provided by the messaging platform.
Usage Data: Basic request metadata such as timestamps and response times for service monitoring.

3. How We Use Your Information

We use the collected information solely to:

Process your travel-related questions and deliver relevant answers.
Improve the accuracy and quality of our answer engine.
Monitor and maintain the reliability of our service.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. Your questions may be processed through third-party AI providers (such as OpenAI) solely for the purpose of generating answers. These providers are bound by their own privacy policies and data processing agreements.

5. Data Retention

We do not permanently store your messages or conversation history. Questions are processed in real-time and are not retained after a response has been delivered, except in anonymized, aggregated form for service improvement purposes.

6. Data Security

We implement industry-standard security measures to protect the information transmitted through our service, including encrypted connections (HTTPS) and secure API authentication.

7. Third-Party Platforms

Our service operates through third-party platforms (Meta, OpenAI, WhatsApp). Your use of these platforms is subject to their respective privacy policies:

8. Your Rights

You have the right to:

Request information about what data we hold about you.
Request deletion of your data.
Opt out of our service at any time by simply stopping interaction with any of our bots.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last Updated" date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
support@milepoint.com